Release 5.45

February 2026

New in this release

Enterprise IIDaaS Ribbon

Added IIDaaS Ribbon support for Enterprise level tenants.

Improved Image Handling

Added validation for image dimensions and warnings when uploaded images exceed supported limits. Images are automatically downsized to meet size requirements while maintaining quality.

Printer Access Control by User Groups

Added support for restricting printer access based on user groups. Users now see and print only to printers assigned to their group. Also, users can now choose a preferred printer for printing and set it as default printer.

Enhanced Print Failure Details in Basic Print API

Added support for returning more detailed print-failure information through the Basic Print API. This enhancement helps identify the exact reason for a failed print job and take appropriate corrective action without checking the printer dashboard.

Fixed in this release

1. Fixed an issue where printed text was automatically reduced based on Display Text length. Printing now honours configured field properties.
2. Fixed an issue preventing firmware updates via the cloud Printer Dashboard.
3. Fixed an issue where Preview and Print on iPad/iOS loaded slowly or became unresponsive. Performance is now significantly improved.
4. Fixed an issue where the Credential Search page did not consistently retain the configured column order. The column layout now stays as set by the user.
5. Resolved an issue where the Operator Prompt field showed its internal name instead of the configured display label.
6. Resolved an issue where new or removed External Databases didn't appear right away. The list now updates automatically without needing to cancel or refresh the browser.
7. Fixed an issue where Variable Graphics failed to appear in Preview/Print or on the final card when used with UV layers. They now display and print correctly.
8. Fixed an issue where field mappings were removed after an Access Denied error on the Field Connection page. Mappings now stay intact.
9. Improved the printer management API to correctly process updates to individual printers and clarified required vs optional parameters in related API requests.
10. Fixed an issue where email alerts included printers that didn't meet the alert criteria. Alerts now list only printers that match the configured conditions.

Changes to Instant ID as a Service APIs

The following API updates have been made in this release.

• getPrintStatus to return detailed print-failure information for better error diagnosis.
• singleEnrollmentPrint is now deprecated, singleEnrollmentPrintV2 has been added to support printing via device ID or printer ID.
• replacePrinter is now deprecated, updatePrinterV2 has been added to support updates to individual printer records with clarified parameter requirements.

Known Issues

• If a strip image is configured for the Mobile Flash Pass, the User Photo field will not be displayed on the Apple Wallet pass.
• Google wallet does not support user photos; therefore, the photo will not appear on the pass as of today.
• In rare cases photos or images can fail to upload if the image base64 data contains a valid href substring. As a workaround, customers can locally resave the image and then upload the new image.
• Large byte indexed greyscale images will not be resized due to color profile issues. This will be addressed in a future release.

Notices

• SSO via SAML/OIDC is currently only supported for Enterprise level tenants.

Enterprise Service Gateway Deprecation

Entrust will only support the last four releases of the Enterprise Service Gateway (the current version 5.45 and the three previous releases 5.44, 5.43 and 5.42). Entrust recommends that customers always upgrade their Enterprise Service Gateway to the latest release because each release contains security updates to the Enterprise Service Gateway Operating System.

Browser Deprecation

Microsoft no longer supports Internet Explorer 11. Instant ID as a Service ceased support for Internet Explorer 11 after May 2023.